Returns & Exchanges
We strive for customer satisfaction. Please contact us and we will be more than happy to adress any concerns you have.
Since your order is custom printed you assume all risks when choosing the style and fit.
Due to the custom nature of our products items may not be returned or refunded with the following exceptions:
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Fashion Finds will replace any items damaged or poor-quality at no additional cost. Fashion Finds is not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost minus any shipping costs. If there are missing items in an order please tell us the items that are missing and we will send the missing item. Please be aware if you order multiple items they may arrive at different times in different packages due to having multiple warehouses.
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of Fashion Finds if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you.
In the rare event that a customer is unhappy with the fit of their shoe, Fashion Finds will process a free exchange.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
Free Exchanges will only be allowed once per shoe order.
In order for a free exchange to be processed, sellers must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, customer name, and order number.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by Fashion Finds.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.
Free sizing exchange requests only apply to high tops, low tops, sneakers, boots, casual shoes, flip flops, faux fur boots and slip-ons. No other product in the Fashion Finds catalog is eligible for a free size exchange. Sizing charts are provided for each product to make sure you get the right fit.